TERMS AND CONDITIONS

Dear users,

 

The online store apotekamo.com, managed by Apotekamo AB and his regional offices, is an information system intended for the presentation and sale of products to customers. The user is the person who uses this system, i.e. the customer in the online store apotekamo.com. When you visit this page, each time you make a purchase, it is assumed that you are familiar with and accept the terms of use, which we will present in more details below.

 

Please read them carefully.

Statement on protection of personal data​

In order for us to be able to successfully process your order, you need to provide us with certain information such as your name, address, e-mail, contact phone.

With the help of this information, we will be able to efficiently deliver the desired goods to you and to inform you about the current status of your order. In addition to the above data, we collect, analyze and process data on the products that our visitors are looking for and buying, as well as on the pages they visit. We use this information to improve the offer and appearance of our site and allow you to shop easier, safer and more comfortable.

All user data saved with strict measures, available only to employees who need this data to do the job. We are committed to protecting the privacy of all our users.

All information provided during registration is considered a business secret and the information thus obtained is used exclusively for the purpose of completing the order. Registration is a standard in Internet shopping and is undertaken to protect visitors. The data entered during registration are protected and will not be disclosed to third parties or published. News information, newsletters, etc., are provided exclusively to persons who have subscribed to the list for receiving such mail.

On behalf of apotekamo.com, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic data on customers / users and data necessary for business and informing users in accordance with good business practices and in order to provide quality service. We give customers a choice including the ability to decide whether or not they want to be deleted from the mailing lists used for marketing campaigns. All user / customer data is strictly kept and is available only to employees who need this data to do their job. All employees of Apotekamo AB and their regional offices (business partners included) are responsible for respecting the principles of privacy protection.

Protection of confidential transaction data

When entering credit card information, confidential information is transmitted over the public network in a secure (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology. Data security during the purchase is guaranteed by the credit card processor, Banca Intesa ad Belgrade, so the complete billing process is performed on the bank’s website. At no time is credit card information available in our system.

 

If the customer pays through a PayPal account, all payments made through PayPal are confidential information, which is not available to Apotekamo AB (nor its regional offices).

Product description

The online store apotekamo.com, operated by Apotekamo AB (and its regional offices), guarantees the quality and origin of the product. The products on apotekamo.com are original brands. All products are procured directly from the manufacturer or from the only authorized distributors who are supplied directly from the manufacturer.

Apotekamo AB (and its regional offices) strive to describe all products on the site as accurately as possible. Products are presented by brands and categories. The products are presented in text and shown in a photograph. A photo of the product that represents the group can serve as basic information about the appearance of the product. Please note that the photo of the product is given for information and we cannot guarantee that it unconditionally faithfully depicts the appearance of the product. If you have any additional questions about the product you can contact us. If the product you downloaded has a defect, we offer you the option of replacing the product or returning it.

Product prices

All prices on our site are shown in the local currency of the buyer:

 

– for buyers from the territory of the Republic of Serbia, prices will be shown in Serbian dinars (RSD)
– for customers from the territory of the Republic of Croatia, prices will be shown in Croatian kuna (HRK)
– for customers from the territory of the Republic of Bosnia and Herzegovina, prices will be shown in convertible marks (BAM)
– for buyers from any other countries, prices will be shown in EUR

 

Prices are informative, including VAT, without shipping costs. When confirming the order, the prices will be displayed in the local currency of the buyer, but:

– in case of payment by credit card, payment will be charged in Serbian currency – dinar (RSD),
– in case of payment by PayPal, payment will be charged in EUR.

 

We undertake to deliver the product to you at the price you were informed of when confirming your order, and any changes in the prices of specific products you have ordered will not affect the value of your purchase. Depending on the final value of your order and delivery address, shipping costs may be included in the displayed price or charged additionally.

Product packaging

The products you order through the test.apotekamo.com website will be packaged in a way that protects the integrity of the shipment (transport packaging).

Delivery and means of collection

Delivery is made from Serbia through the service of the Post of Serbia called “PostExport”. Delivery times are equal to the valid delivery times prescribed in the conditions of the courier service of the Post of Serbia.

You can collect the goods you ordered on apotekamo.com in the following ways:

 

At the registered address: the goods are delivered through the delivery service to the address you specified as your address when registering on the site;

 

At another address: if you want the ordered goods to be delivered to a different address from the one you specified as your address during registration, you can emphasize this when creating the order.

 

When picking up the product, the buyer is obliged to sign the delivery note brought by the delivery worker of the courier service. The delivery note is considered a confirmation of delivery and collection of goods.

 

IMPORTANT NOTE!

We recommend that you determine the status of the shipment before collection.

It is very important that you determine any transport damage visible on the transport packaging before picking up the shipment. If you notice damage to the transport packaging, ask the delivery person to wait for you to open the shipment and check whether the damage to the shipment also caused damage to the delivered items. If you notice irregularities on the item itself, return the delivered item by the courier.

If you fail to identify the damage before collection, we recommend that you contact the delivery service that delivered the package to you within 24 hours of delivery to compile a damage report. By following this procedure, your rights will be protected in the most efficient way.

Uvjeti plaćanja

Svi nalozi za plaćanje bit će proslijeđeni PayPal-u u eurima. Iznos opterećenja Vaše kartice ovisit će o Vašem odabiru na PayPal-u i tečajnoj listi PayPala ili izdavača Vaše kartice. Kao rezultat ove promjene valuta postoji mogućnost razlike od originalne cijene navedene na našim web stranicama na koju nažalost ne možemo utjecati.

Hvala Vam na razumijevanju.

Reklamacije

Osnovni nam je cilj da s Vama ostvarimo odnos povjerenja i pružimo Vam usluge u svemu prema Vašim željama i potrebama. Kupac koji je u svemu zadovoljan našim proizvodima i uslugom je naš primarni cilj. Ako se ipak dogodi da budete nezadovoljni isporučenim proizvodom, budite sigurni da će Vaš prigovor biti riješen u skladu sa važećim zakonskim normama.

Apotekamo AB ne jamči isporuku za nepotpune i netočne narudžbe. Jamčimo povrat novca ili zamjenu proizvoda, ako se proizvod dostavi na bilo kојi način oštećen, kао i u slučaju da smo Vаm poslali proizvod kојi nistе naručili. Reklamacije prihvaćamo u roku od 24 sata od dana prijema pošiljke. U slučaju reklamacije kupac je dužan pošiljku vratiti trgovcu o svom trošku. Povrat novca/zamjena vrši se po prijemu vraćenog proizvoda i nakon odobravanja reklamacije. Zа sve dodatne informacije možete nas kontaktirati na e-mail: [email protected] Provjeru kvalitete naručenih proizvoda vršimo prije isporuke, а rok trajanja је istaknut na proizvodima ili na deklaracijama proizvoda.

Povrat sredstava

U slučaju vraćanja robe i povrata sredstava kupcu, Apotekamo AB je u obavezi da povrat vrši isključivo preko Paypal-a.

Povrat robe

Ako nakon preuzimanja pošiljke:

  • Utvrdite da Vam je greškom internet trgovine apotekamo.com, kojom upravlja Apotekamo AB, dostavljen proizvod koji niste naručili.
  • Utvrdite da Vam je greškom internet trgovina apotekamo.com, kojom upravlja Apotekamo AB, pored proizvoda koji ste naručili, dostavila fakturiran proizvod i koji niste naručili ili ukoliko ste se iz nekog razloga predomislili i odustali od kupovine.
  • Imate pravo da vratite sporne proizvode, a mi ćemo Vam vratiti Vaš novac ili proizvod zamijeniti za drugi proizvod, po Vašoj želji.

Uvjeti pod kojima ćemo vam omogućiti povrat na ovaj način su sljedeći:

  1. Roba koju nam vraćate mora biti neotpakirana i nekorištena;
  2. Od dana kada Vam je roba isporučena nije proteklo više od 14 dana (računajući i neradne dane);
  3. Poslali ste reklamaciju na e-mail adresu: [email protected];
  4. Apotekamo je potvrdio primitak Vaše reklamacije;
  5. Upakirali ste proizvod prije transporta na primjeren način koji umanjuje opasnost od njegovog oštećenja tijekom transporta;
  6. Uz proizvod ste priložili sve dokumente koji su Vam predani prilikom isporuke (otpremnica i sl);
  7. Prodavač je potvrdio prijem pošiljke koja ispunjava uvjet za povrat novca;
  8. U roku od 14 dana od prijema urednog artikla Apotekamo će Vam vratiti plaćeni iznos uplatom na Vaš PayPal račun.

VAŽNE NAPOMENE!

Internet trgovina apotekamo.com, kojom upravlja Apotekamo AB nije odgovorna za oštećenja koja nastanu zbog toga što artikle koje želite vratiti niste na odgovarajući način zapakirali prije transporta. Moguće je da prodavaču proizvod uslijed toga bude dostavljen kao oštećen i nećete moći ostvariti svoje pravo na jednostrani raskid i povrat novca. Molimo Vas da zato na odgovarajući način zapakirate proizvode koje želite vratiti.

U skladu sa zakonskim normama, dužni ste snositi troškove povrata.

Promjene općih uvjeta

Internet trgovina apotekamo.com, kojom upravlja Apotekamo AB zadržava pravo da sve gore navedene uvjete promijeni. O svim izmjenama ovih općih uvjeta poznati korisnici će biti obavješteni putem naše stranice.

KUPOVINOM PROIZVODA I KORIŠTENJEM WEB STRANICE APOTEKAMO.COM KUPAC PRIHVAĆA OPĆE UVJETE POSLOVANJA.

Samim korištenjem neke naše usluge, kao i kupovinom proizvoda na ovoj stranici Vi automatski prihvaćate naše uvjete poslovanja i suglasni ste da ih poštujete.

U slučaju da Vam naša pravila ne odgovaraju ili se s njima ne slažete u potpunosti molimo vas da ne koristite ovu stranicu.

Web stranica je vlasništvo Apotekamo AB, i vlasnik stranice zadržava sva prava da u bilo koje vrijeme ažurira, mijenja i oblikuje uvjete kupovine.

Sav materijal sa stranice apotekamo.com ne može biti kopiran i korišten u bilo koje druge svrhe i na bilo koji način bez prethodne dozvole odgovornog lica Apotekamo AB. Svako neovlašteno korištenje materijala sa web stranice može prekršiti zakone o autorskim pravima, intelektualnoj svojini, zaštitnim znacima i drugim zakonima. Ukoliko stranicu ne koristite po svim primjenjivim zakonima i predstavljate se lažnim imenima ili podacima, vlasnik ima sva prava da ukine, privremeno obustavi ili oblikuje Vaš račun ili pristup web stranici ili dijelovima web stranice bez prethodne najave.

Sav sadržaj i informacije na web stranici su napravljeni samo za informativne potrebe i uglavnom su korišteni opisi proizvoda od strane proizvođača. Slike proizvoda također su dane zbog informativne upotrebe. Nijanse boja prikazanih na slikama ne moraju odgovarati  u stvarnosti i ovise o kalibraciji boja vašeg uređaja za pregled ove stranice.

Internet trgovina apotekamo.com, kojom upravlja Apotekamo AB, je informacijski sustav namijenjen predstavljanju i prodaji proizvoda korisnicima. Osnovni podaci o firmi:

Apotekamo AB

559159-9047

VAT SE559159904701

c/o EPTI, Strandvägen 7A,

SE-11456

Švedska

E-mail: [email protected]

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