TERMS AND CONDITIONS

Dear users,

The online store apotekamo.com, managed by Apotekamo AB and his regional offices, is an information system intended for the presentation and sale of products to customers. The user is the person who uses this system, i.e. the customer in the online store apotekamo.com. When you visit this page, each time you make a purchase, it is assumed that you are familiar with and accept the terms of use, which we will present in more details below.

Please read them carefully.

Statement on protection of personal data

In order for us to be able to successfully process your order, you need to provide us with certain information such as your name, address, e-mail, contact phone.

With the help of this information, we will be able to efficiently deliver the desired goods to you and to inform you about the current status of your order. In addition to the above data, we collect, analyze and process data on the products that our visitors are looking for and buying, as well as on the pages they visit. We use this information to improve the offer and appearance of our site and allow you to shop easier, safer and more comfortable.

All user data saved with strict measures, available only to employees who need this data to do the job. We are committed to protecting the privacy of all our users.

All information provided during registration is considered a business secret and the information thus obtained is used exclusively for the purpose of completing the order. Registration is a standard in Internet shopping and is undertaken to protect visitors. The data entered during registration are protected and will not be disclosed to third parties or published. News information, newsletters, etc., are provided exclusively to persons who have subscribed to the list for receiving such mail.

On behalf of apotekamo.com, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic data on customers / users and data necessary for business and informing users in accordance with good business practices and in order to provide quality service. We give customers a choice including the ability to decide whether or not they want to be deleted from the mailing lists used for marketing campaigns. All user / customer data is strictly kept and is available only to employees who need this data to do their job. All employees of Apotekamo AB and their regional offices (business partners included) are responsible for respecting the principles of privacy protection.

Protection of confidential transaction data

When entering credit card information, confidential information is transmitted over the public network in a secure (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology. Data security during the purchase is guaranteed by the credit card processor, Banca Intesa ad Belgrade, so the complete billing process is performed on the bank’s website. At no time is credit card information available in our system.

Product description

The online store apotekamo.com, operated by Apotekamo AB (and its regional offices), guarantees the quality and origin of the product. The products on apotekamo.com are original brands. All products are procured directly from the manufacturer or from the only authorized distributors who are supplied directly from the manufacturer.

Apotekamo AB (and its regional offices) strive to describe all products on the site as accurately as possible. Products are presented by brands and categories. The products are presented in text and shown in a photograph. A photo of the product that represents the group can serve as basic information about the appearance of the product. Please note that the photo of the product is given for information and we cannot guarantee that it unconditionally faithfully depicts the appearance of the product. If you have any additional questions about the product you can contact us. If the product you downloaded has a defect, we offer you the option of replacing the product or returning it.

Product prices

All prices on our site are shown in Serbian dinars (RSD).

Prices are informative, including VAT, without shipping costs. When confirming the order, the prices will be charged in Serbian currency dinar (RSD).

We undertake to deliver the product to you at the price you were informed of when confirming your order, and any changes in the prices of specific products you have ordered will not affect the value of your purchase. Depending on the final value of your order and delivery address, shipping costs may be included in the displayed price or charged additionally.

Product packaging

Proizvode koje naručite putem stranice apotekamo.com upakirat ćemo na način koji štiti integritet pošiljke (transportno pakiranje).

Delivery and means of collection

Delivery is made from Serbia through the service of the Post of Serbia called “PostExport”. Delivery times are equal to the valid delivery times prescribed in the conditions of the courier service of the Post of Serbia.

You can collect the goods you ordered on apotekamo.com in the following ways:

At the registered address: the goods are delivered through the delivery service to the address you specified as your address when registering on the site;

At another address: if you want the ordered goods to be delivered to a different address from the one you specified as your address during registration, you can emphasize this when creating the order.

When picking up the product, the buyer is obliged to sign the delivery note brought by the delivery worker of the courier service. The delivery note is considered a confirmation of delivery and collection of goods.

Note: In case of choosing cash on delivery, at the time of delivery of the package to the customer’s address, the courier service Post Express charges and an additional cost of 45 RSD. This amount represents the redemption price which is paid directly to the courier service for the fundraising service and as such is not related to the price of the pharmacy order. In the case of choosing to pay by payment card, this cost does not exist.

IMPORTANT NOTES!

We recommend that you determine the status of the shipment before collection.

It is very important that you determine any transport damage visible on the transport packaging before picking up the shipment. If you notice damage to the transport packaging, ask the delivery person to wait for you to open the shipment and check whether the damage to the shipment also caused damage to the delivered items. If you notice irregularities on the item itself, return the delivered item by the courier – send it back to the address which is listed inside the received Delivery note, under “Address from which the package was sent”.

If you fail to identify the damage before collection, we recommend that you contact the delivery service that delivered the package to you within 24 hours of delivery to compile a damage report. By following this procedure, your rights will be protected in the most efficient way.

If your order contains products from different pharmacies (partners of Apotekamo), then they will be sent in different packages, and each package will be charged with individual shipping rate.

Terms of payment

All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). The middle exchange rate of the National Bank of Serbia is used for informative presentation of prices in other currencies. The amount for which your payment card will be charged will be expressed in your local currency through conversion into the same at the exchange rate used by card organizations, which we cannot know at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our site.

Thank you for your understanding.

The right to withdraw

At the moment when order has been completely processed, customer will receive a Contract for purchase executed online, as attachment in the e-mail notification. 

In accordance with the Law on Consumer Protection (Official Gazette of RS No. 62/2014), we inform you that you have the right to withdraw from the Contract, without stating a reason within 14 days from the day when the goods were delivered to you. You can download the Statement of withdrawal from the contract HERE.

The consumer has the right to withdraw from the Contract for purchase executed online, by sending the signed Statement of withdrawal from the contract, under condition that it is sent to the seller within 14 days from the day when the goods came into the possession of the customer, or a third party carrier (as defined by the customer). A declaration of withdrawal shall take effect on the date on which it is sent to the seller. After the expiration of 14 days from the day when the customer sent the withdrawal, the product can no longer be returned.

The Statement needs to be printed, the missing data filled in, signed (signed and stamped for legal entities), and sent back to the address which is listed inside the received Delivery note, under “Address from which the package was sent”. You can also contact us by e-mail at [email protected] or by calling from the fixed or mobile network on +387 6106 6678. Our operators will ask you for information about the items you want to return and the order number, after which you will receive an e-mail with detailed instructions for further action.

Complaints

Our main goal is to establish a relationship of trust with you as a customer, and provide you with services according to your wishes and needs. A customer who is satisfied with our products and service is our primary goal. If you still happen to be dissatisfied with the delivered product, you can be sure that your complaint will be resolved in accordance with the applicable legal norms.

Apotekamo AB (with its regional offices) does not guarantee a delivery for incomplete and inaccurate orders. We guarantee a refund or replacement of the product, if the product is delivered damaged in any way, as well as in the event that we sent you a product that you did not order. We accept complaints within 24 hours from the date of receipt of the shipment.

In case of a complaint, the buyer is obliged to return the shipment to the merchant at his own expense. The goods, together with the Complaint Request form (which you can download HERE) should be sent to the address indicated on the delivery note received with the original shipment, under “Address from which the package was sent”. Refund / replacement is made upon receipt of the returned product and after approval of the complaint.

For all additional information you can contact us by e-mail: [email protected]

We check the quality of ordered products before delivery, and the expiration date is indicated on the products or on product declarations.

Refund

In case of return of goods and return of funds to the customer who previously paid with one of his credit cards, in part or in full, regardless of the reason for return, Apotekamo AB (or his regional branch) is obliged to return funds only through VISA, EC / MC and Maestro payment methods , which means that the bank will refund the funds to the cardholder’s account at the request of the seller.

Return of goods

After picking up the shipment, if you determine that:

  • by mistake of the online store apotekamo.com, which is managed by Apotekamo AB (and its regional offices), a product was delivered to you that you did not order,
  • by mistake the online store apotekamo.com, managed by Apotekamo AB (and its regional branches), in addition to the product you ordered, delivered an invoiced product and which you did not order, or if for some reason you changed your mind and gave up the purchase, you have the right to return the disputed products, and we will refund your money or exchange the product for another product, as you wish.

The conditions under which we will allow you a refund in this way are as follows:

  1. The goods you return to us must be unpacked and unused;
  2. No more than 14 days have passed since the day the goods were delivered to you (including non-working days);
  3. You sent either a Statement of withdrawal from the contract, or a written Complaint Request form to the e-mail address: [email protected];
  4. Apotekamo has confirmed receipt of your Statement or Complaint;
  5. You have packed the product before transport in an appropriate manner that reduces the risk of its damage during transport;
  6. You have enclosed with the product all the documents that were handed over to you during delivery (delivery note, etc.);
  7. The seller has acknowledged receipt of a shipment that qualifies for a refund;
  8. Within 14 days of receiving the valid item, Apotekamo will refund the amount paid by payment to your credit card.

IMPORTANT NOTES!

The online store apotekamo.com, operated by Apotekamo AB (and its regional subsidiaries) is not responsible for damage caused by the fact that the items you want to return were not properly packed before transport. As a result, the product may be delivered to the seller as damaged and you will not be able to exercise your right to unilateral termination and refund. Please therefore pack the products you wish to return appropriately.

In accordance with legal norms, you are obliged to bear the costs of return.

Changes in General conditions

The online store apotekamo.com, operated by Apotekamo AB (and its regional offices) reserves the right to change all of the above conditions. All changes to these general terms and conditions will be notified to known users via our website.

BY PURCHASING THE PRODUCT AND USING THE APOTEKAMO.COM WEBSITE, THE BUYER ACCEPTS THE GENERAL TERMS AND CONDITIONS.

By using some of our services, as well as by purchasing products on this page, you automatically accept our terms of business and agree to abide by them.

In the event that our policies do not suit you or you do not fully agree with them, please do not use this page.

The Website is the property of Apotekamo AB, and the owner of the Site reserves all rights to update, change and formulate the terms of purchase at any time.

All material from the site apotekamo.com may not be copied and used for any other purpose and in any way without the prior permission of the responsible person Apotekamo AB (and / or its regional offices). Any unauthorized use of materials from the Website may violate copyright, intellectual property, trademark and other laws. If you do not use the Site in accordance with all applicable laws and impersonate your name or information, the owner has every right to terminate, suspend or format your account or access the Website or portions of the Website without notice.

All content and information on the website is made for informational purposes only and mainly product descriptions are used by the manufacturer. Product images are also given for informational use. The color shades shown in the images may not match in reality and depend on the color calibration of your device to view this page.

The online store apotekamo.com, managed by Apotekamo AB (and its regional offices), is an information system intended for the presentation and sale of products to customers.

Basic information about the company:

Headquarter:

  • Apotekamo AB
  • 559159-9047
  • VAT SE559159904701
  • c / o EPTI, Strandvägen 7A,
  • SE-11456
  • Sweden

Local office – Serbia:

Apotekamo DOO

  • Vojvode Vlahovića 39/5, Belgrade, Serbia
  • Registration number: 21617601
  • VAT: 112154447
  • Activity: 6201 Computer programming activities
  • Contact phone: +38761066678
  • Contact E-mail: [email protected]
  • Web address: www.apotekamo.com
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